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CLEAN BILL OF
HEALTH FOR DOTPH
03/27/2001
Allegations made against the service provided by the .ph
domain registry are unfounded and completely without basis.
This was revealed during the meeting of the ITECC Sub-Cluster
on Consumer Protection last Friday at the BOI Bldg. in Buendia.
DotPH is the official registry for the .ph, .com.ph, .net.ph
and .org.ph domains. It is tasked with the responsibility of
accepting registrations for these domains and administering
the database in accordance with the smooth functioning of the
Domain Name System (DNS).
The issue of poor service by DotPH was first taken up by ITECC
in a meeting two weeks ago at the same venue. A series of
postings in two mailing lists had brought the matter to the
attention of Consumer Protection co-Chairs Dennis Deveza and
Jonathan Domingo. They agreed to provide a forum to discuss
the issue and invited the concerned parties.
Present at that meeting were representatives of DotPH and some
members of the mailing lists. "We accepted ITECC's
invitation because we wanted to get to the bottom of these
allegations. We felt it was important to verify the complaints
and act to resolve them as soon as possible", said a
DotPH representative. At the conclusion of the meeting, it was
agreed that the complainants would consolidate the issues
raised against DotPH and submit it to the Consumer Protection
Sub-cluster at the next meeting. A copy would also be given to
DotPH and sufficient time alloted for their response.
However, at the subsequent Sub-cluster meeting last Friday, no
such list was submitted and no one stepped forward to
substantiate the complaints made regarding the service
provided by DotPH.
Joel Disini, CEO of DotPH, was present at the meeting and
commented, "I'm glad that the issue of customer service
has been laid to rest. The allegations made in the mailing
lists were disturbing, to say the least, because they
reflected badly on the efforts of DotPH personnel who work
hard to provide good customer support. We have come a long way
since the early days of the registry and it's good to see that
our increased efforts reflect that."
The focus now shifts to an unsigned petition submitted by Mr.
JR Contreras of Inter.Net to ITECC last Friday. The petition
calls for a redelegation of the registry functions to a body
whose composition, responsibilities and structure have yet to
be determined. It was unclear how Mr. Contreras would be able
to proceed with a redelegation without proving any malfeasance
on the part of DotPH.
At the suggestion of Consumer Protection co-Chair Dennis
Deveza, the concerned parties agreed to meet and thresh out
their differences in the hope of coming to an acceptable
solution.
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